Returns & Refunds

EXCHANGES AND REFUNDS:

We do not offer refunds, but are happy to offer exchanges on orders within 7 days of your purchase under specific conditions.

ELIGIBILITY FOR EXCHANGE:

- Damaged, defective, or incorrect items received 
- Other reasons will be considered at the discretion of the business.*

 
INELIGIBLE FOR EXCHANGE:

- If the lace has been cut
- Hair has been dyed or altered in any way
- Cap has been cut or altered in any way
- Missing original packaging or box
- The hair/wig has been worn
- Tags, combs removed or alterations to the wig cap, lace or hair 

  
AUTOMATIC REFUNDS WILL BE ISSUED IF:

- Your order is canceled by Signed By Chloé
- One or more items sold out after your order was processed

CONTACT US: 

If there is a problem with your order that was due to our error, we will work diligently to resolve it. Please email us at info@SignedByChloe.ca with the following information:
 
- Order number (XXXXXX)
- Product name
- Picture of the damaged or incorrect item
 
Our team will review your case and assist you with a solution as quickly as possible.
 
Your feedback is important to us! If you have any questions or concerns, please don't hesitate to contact us.